1. Do you have a retail shop in Malaysia?
Yes, we have a office/outlet at 11-1, Jalan Remia 4, Bandar Botanic, 41200 Klang. Do call us at 03-33240017 to make prior arrangement before coming to our outlet.
You can buy from pharmacy outlets and cosmetic outlets through out Malaysia. Kindly go to webpage : Where to buy " to get listing of distributors.
2. Is it safe to enter my personal information on your website?
3. Can I place my order over the phone/email? Why should I sign up as a member?
If you are using yahoo mail, hotmail or gmail, most prob our email will be ended into the junk mail box, if you did not received any email from us after registration or after submitting your order, please check your junk mail box.
4. Will I be able to track my package?
International orders will be procesed through FedEx. You can trace & track your orders at Fedex website http://www.fedex.com/Tracking
4.1 How long does it take to process/deliver my order?
5. What is the currency used for purchasing?
6. What are the payment methods for Malaysia orders?
5. Bank in or ATM transfer to bank account. Kindly write to us or call/sms us (012-3720103) to get the bank details if you want to bank in money. Email payment proof or SMS to (012-3720103) to notify the bank in details.
7. What are the payment methods for International Orders?
7.1 Online payment is acceptable form the following countries only :
If your country is not appearing in the list above, you cannot do a online transaction with us. We have enabled e-commerce function in selected countries only to minimize online fraud exposure. Furthermore, we do not distribute aggressively in other parts of the world other than those countries listed above. Thus we don't have proper logistics/courier services to deliver to other countries. We may expand our online store to your country in the near future.
8. How can you assure me that my order will be delivered after I make payment?
9. For credit card payment, should the billing and shipping address be the same ?
10. I just purchased a product but it was damaged during postage, what should i do?
11. Will there be any replacement if my package is lost?
12. What is the transit time or shipment delivery time for the orders ?
Generally, all local orders will be delivered by poslaju within 1-2 days from the date of shipment. Order processing may take another 1-2 working days. You can track the Poslaju delivery via http://www.poslaju.com.my/track.aspx
For international orders, the delivery by FedEx courier may take around 3-5 working days from date of shipment.Order processing may take another 1-2 working days. You can track your your international orders at http://www.fedex.com/Tracking
We accept payments: